Order

Q. How do I place order?
A. Placing an order is easy! Here is a graphical guideline for you to refer – URL

Q. How much does shipping cost?
A. The item price is not included shipping fee. You can take a look at our shipping rates here.

How long does it take for my order to be delivered?

It will take 2 weeks of working day to get your order delivered to you after the payment is verified. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to unforeseen circumstances such as custom clearance and so on.

Order not received after 2 weeks of working day?

Kindly check your order status at URL, if it’s “Sent”, you can track your order here with the provided tracking number.

Attention!
  • The shipping times are estimates given by the postal service.
  • We will not be liable for missing parcel due to faults in the postal system. However, we will try our best to assist you in locating your parcel.
  • If your order is returned to us by the courier due to the absence of a recipient, we will contact you immediately. However, you shall bear the cost of the second delivery attempt.

Q. Why was my order cancelled?
A. If you have made an order and haven’t paid after 2 days, you will be sent a payment reminder stating that if you don’t make payment within 2 days, your order will be automatically cancelled.

Product

Q. How do I know it’s pre-order or ready stock?
Our product page will state ‘Pre-Order’ on every pre-order product. 

Q. What if payment made, but the item(s) has sold out?
A. If above mentioned instance happened, our customer service team will inform you via email or call and will refund store credit to your account.

Q. Would you reserve my ordered items before payment make?
A. Payment shall be made within 2 working days after placing order. If it is a ready stock item, we will reserve the item for you only IF payment or deposit is received.

Q. Do you have a store for me to see the item(s)?
A. Unfortunately, we do not have a physical store yet. Please do not be hesitated to contact our customer service team via Live Chat, if you have any questions regarding the products.

Q. Is the stated measurement exactly the same with the product(s)?
A. The stated measurements are for reference only; there may be a 1 – 3CM difference in measurements depending on how the item is measured and workmanship.

Q. Can i exchange or refund my order after received?
A. Yes, we accept exchange or refund, please check out our Refund Policy HERE

Sizing

Sizes of items vary from designer to designer. Please check the outlined measurements given in the description for more information.

Payment

Q. How do I make payments?
A. You can make payment via MolPay or bank transfer.

MolPay is a payment gateway that accepts all major local bank transfer, credit cards and Paypal as well.

Cash Deposit & ATM transfer

CIMB

Account name : Idesion Enterprise 

Account number : 8601902403    

Maybank

Account name : Idesion Enterprise 

Account number : 514767308296 

Public Bank – 

Account name : Idesion Enterprise 

Account number : 3188455400

After payment, please fill in the Payment Notification form as requested by going to here in order to complete your transaction.

After placing your order, you will have 2 days to make payment and upload your Bank Transfer slip details to avoid your order being cancelled. (We strongly recommend using Online Banking for instant payment and processing, if you have one).

How do I get my balance, if I paid extra?
Your balance will be credited into your account and you can use it for future purchase.

Attention!
Your balance will be credited into your account and you can use it for future purchase.

Power by Idesion Technology Sdn Bhd